You Have Questions? We Have Answers!

What can I do to keep moving costs down during my move?
If you’re engaging Rainbow Movers you should mention your cost concerns during your initial call with a sales person. Similar to airlines or hotels, most moving companies have a sliding scale of prices that reflect supply and demand on a particular day. Generally, the summer months are the busiest. Saturdays and the beginning and end of each month are busy year-round. Monday through Thursday, in the middle weeks of the month, tend to be less busy and therefore less expensive. Flexibility with you move date or an overlap between when you need to be out of your old home and are able to get into your new home can both allow you to get the best value. Additionally, your Moving Consultant can provide advice on other cost-saving measures, including efficient preparation prior to move day.
Can I keep moving costs down by having a family member or friend help with the move?

Many people enlist friends and family to help keep move cost down. While this is a good solution for certain situations, if items are damaged during the move, it’s generally difficult to get an insurance carrier to replace them. If you choose to hire Rainbow Movers, your friends and family can be most helpful in preparing for the move – packing boxes, shoveling a pathway in the snow between the moving truck and the door, or caring for your pets or children. On move day, you should let the professionals handle the job entirely – they are highly trained and therefore best suited to carry the weight and negotiate the difficult access ways. Remember that you’re paying your moving crew by the hour, and generally speaking, having non-professionals on the job alongside them slows things down and costs you more in the long run.

How is the cost estimate determined for a move?

Most moving companies base their estimates for local moves on an hourly rate, which includes drive time on each leg of the move: from the moving company to your original home, then to your destination, and back again to the moving company’s home base. Some customers are surprised by the extent of the drive time costs, which result from the fact that moving trucks can not travel as fast as passenger cars on the highway, and are often excluded from non-truck routes, resulting in longer trip mileage and travel time.

Are there any “unexpected” moving costs I should be aware of?

Unexpected moving costs often result from a breakdown in communication between the customer and the moving company. Rushing through the initial booking process can be detrimental to the success of a move. By taking the time up front to talk to your sales person, both parties will be fully aware of the specific circumstances they will find on moving day. For example, if you have remodeled your house since moving in, some of the furniture that went in originally may not come out the same way, and may require additional labor or equipment. Similarly, if you have assembled furniture within your home since moving in, special considerations will need to be made to move it out.

How accurate will the cost estimate for my move be?

The best way to ensure that your move comes in on-target with your estimate is to offer as much information as possible at the time of the estimate – this includes reviewing the inventory taken by our Moving Consultant for accuracy. Neglecting to mention an ancillary piece of the move at the time of the estimate does not mean that your move will cost less, but rather that your moving crew will be less prepared to do it. They may show up with too few movers or trucks for what the situation requires, which may, in the end, escalate costs.

Should I tip my movers?

As in other service industries, you may wish to thank your moving crew for a job well done by offering a gratuity. While the crew does not expect a set amount, we suggest that you tip based on your satisfaction with your crew and the move overall; with the general guideline of $4-6 per man, per hour. If you feel that your crew went above and beyond in their efforts, you may certainly increase the amount accordingly. When tipping, please be aware that whatever amount you offer will be divided evenly amongst all movers and packers who worked on your move.

If I’ve hired the “professionals,” is there any point in purchasing valuation?

Although Rainbow Movers take every precaution on a move, damage can occur and it is important to make sure that your shipment is protected. We recommend first checking with your homeowner’s policy. If your insurance provider does not cover items while in transit or in someone else’s vehicle, or if they only cover against major disasters versus minor damage to individual items, you should consider purchasing valuation coverage from Your Moving Consultant can help you make a decision about the appropriate type of moving insurance coverage for your move.

Can the movers transport my pets?

Unfortunately, there is no safe place in the moving truck for pets to ride. They cannot be transported in the cab for liability reasons and the box of the truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects. Move day is traumatic for most pets. The best way to ensure their physical and emotional safety during the move is to secure them at a neighbor or friend’s home, or in a professional kennel if necessary.

I’m having difficulty arranging transportation on moving day. Can I ride in the cab of the moving truck with my movers?

Unfortunately, most professional moving companies cannot transport customers for liability reasons. You may wish to arrange a ride with a friend or a cab service on move day.

I think my home will close by the first of the month and would like to move as soon as possible thereafter. Can I move that same day?

Because a complicated process such as a home closure or completion of construction is often delayed due to unforeseen variables, we don’t recommend scheduling your move for the same day. Save yourself the stress and schedule your move date for several days after your closing date. Consider booking your move 5-7 days after the estimated time your new home should be available.

Our new home is still undergoing construction. Can we still move in?

Rainbow Movers understand that the challenges of packing and moving are often amplified by the unpredictable time frames of construction or renovation. First and foremost, it is critical to inform your Moving Consultant as soon as possible of any situation that may affect your move. While our crews are highly adept at taking optimal precautions for care of new floors, walls, etc., a move can be significantly more difficult for all involved if there is wet paint or construction still actively occurring. If it is necessary to keep a move scheduled for a particular date, we can effectively work with your needs by grouping boxes in one room or bringing some pieces into storage until your home is ready. If you prefer to reschedule your move, we can work to accommodate your new schedule.

I want to do some packing and moving of small items before the movers arrive. What areas would be most helpful?
  • Focus on packing, not moving. You’ll be amazed how quickly many helping hands – either professional movers or your friends – can carry all of your boxes. Don’t spend time trying to move these items yourself. Rather, focus on packing boxes, so when the help arrives, you’re ready. You should prioritize your preparation into three areas:
  • Sorting and disposing of unneeded items through garage sales, donations to charitable organizations, or give-aways to friends and family. While it may be time-consuming, getting rid of items prior to your move is time well spent. Keep in mind that it isn’t worth paying the movers to move items that you’re only going to throw away later.
  • Pack non-breakables and areas that you don’t use often, such as basements, garages and attics.
  • If you have time remaining to move some items yourself, focus on plants, pictures, collectibles, and highly-sentimental items.
I’m on a limited budget, and can only afford to hire professional movers for a portion of my move. What should I ask them to do?

You’ll want the movers to carry heavier, larger items such as bureaus, desks, and sofas. Also, should any items need to be hoisted into or out of your home, it is essential to leave that to trained movers versus risking serious injury to yourself.

What can I do to ensure that my belongings end up in the correct room?

Pick a labeling system and use it consistently. You can either color code your belongings based on the rooms at your destination (bedroom red; living room: blue, etc.) or label the boxes with consistent shorthand to denote their location (DR for dining room, MBR for master bedroom, etc.). If possible, boxes should be labeled on 3 sides.

Should I pack my breakables?

Many people feel that they should move their breakables and heirlooms themselves. However, if you’ve chosen to hire professionals, let them do what they do best, including assuming the liabilities associated with heavy lifting, negotiating stairs, and maneuvering fragile items. The moving crew has daily experience packing delicate items such as crystal and collectibles. Also, insurance providers to the moving industry will only cover boxes packed by the moving company, not the customer. In a worst-case scenario in which your valuables break on a move, they will be covered as long as you have purchased valuation and that the movers have packed the items in question.

I’ve got a lot of paperwork in my home office. Do I need to empty out my filing cabinets?

When the cabinets are made of metal, 2-drawer filing cabinets can be left full. The top two drawers of a 4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All drawers need to be emptied in wood cabinets.

What do I need to do to prepare my appliances for the move?

The moving crew will wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Additionally, movers are not electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.

What should I do with my household plants and garden shrubs?

Such items can be moved if properly packed, but Rainbow Movers cannot ensure the safe transport of live plants, which can be traumatized by motion, temperature extremes, or the time in the moving truck. Plants cannot be stored or taken on interstate moves. If you are moving overseas, please note that most countries will not allow the import of agricultural items.

What should I do with hazardous items?

Even Rainbow Movers can not move hazardous or combustible items such as propane tanks, firearms, paint, and aerosols, as the pressure in the back of the truck could cause these items to explode or catch on fire, risking enormous damage to the rest of your items. It may be better to dispose of such dangerous items than to try and move them to your new home. Additionally, be certain to empty the fuel out of any gas-operated items (such as a lawnmower or snow blower) prior to moving.

How will the movers know what items to take and what to leave behind?

Keeping the lines of communication open with your moving crew is critical during both the packing and moving process. If you have some items that should stay behind at your old home and some that go to your new home, you must clearly mark which is which. In order to avoid inadvertently leaving something behind or discarding a valuable item, your moving crew will move ALL items in your home, unless instructed otherwise. It is your responsibility to walk through your old home and do a final check for any overlooked items before the moving truck departs for your new home.

Can the crew members arrange the furniture to my liking in my new home?

Absolutely. However, please remember that on local moves you are charged by the hour, so a significant amount of time spent rearranging the furniture will add to the total cost of the move. Having a plan in mind before arriving at your new home can save time and money.

I’ve got a few prized possessions that I want treated with extra-special care. How can I guarantee this?

For your own peace of mind, you should consider moving jewelry and other small valuables yourself in your personal vehicle. As for larger valuables, point these items out to your moving crew. Awareness breeds care and you should feel confident that your movers will pay special attention to any items you have designated as having high monetary or sentimental value. Most moving companies will have some variation of a “high value declaration” form and will request that you itemize all precious items to ensure that they receive VIP attention and that, in the event of breakage, the crew is aware of their value. Completing these forms up front will also streamline any claims you may have following the move.

If I have items that I absolutely need on move day, should I point them out to my crew?

You may wish to transport essentials that will be needed immediately (such as medication, cosmetics, toiletries, a change of clothing, bed linens, towels, and toilet paper) in your personal vehicle. Alternatively, mark these boxes and draw them to the crew’s attention, giving them specific instructions as to where to place the boxes in your new home.

Do the movers take time off for lunch? Do I need to provide lunch for them?

Moving is a physically taxing job and the crew needs time to eat during the day. On a local move, they will often grab a quick bite to eat in route to your new home. As for providing lunch, it is certainly not required, though it is very much appreciated by the crews. Having the crew stay in your home for lunch may also make for a slightly shorter move day.

I’m scaling down to a smaller home. I know my furniture will fit. Does that mean I’m all set?

Unfortunately, possibly not. Many people overlook the space that smaller items such as knickknacks, photos, CD collections, books, spare clothes, etc., will take up. If in doubt, you may wish to consult with an architect, interior decorator, or a professional organizer with experience in evaluating space.

Can my movers clean my home after the move?

While moving companies may vary, at Rainbow Moving we clean up any clutter we make during the moving process, and if requested we can perform general house cleaning. Ask one of our Moving Consultants with pricing for in-house cleaning services.

Do I need to be there for the entire move?

You or a representative on your behalf needs to be available for the entire move. Often times questions come up that the movers need someone available to answer. They will also need someone to verify that everything that needs to be moved is loaded and unloaded.

Can the movers disconnect and reconnect gas and water lines?

We recommend gas technicians for gas lines. Due to rust and corrosion we prefer to stay away from water lines. We can assist with a signed liability waiver.

Will the movers disassemble and reassemble furniture?

Certainly. Just inform your Moving Consultant of what you are wanting disassembled and reassembled and we will include it in our move price. There are some exclusions such as ready to assemble furniture, pool tables, and some home gyms. We can refer you to well qualified companies if we can’t help.

How many men will I get for my move?

Every move is different. Certified Moving Consultants are the best in the business. With many years of experience they will align a staff of movers and trucks catered specifically to each move.

How far in advance should I reserve a date for my move?

That is up to you. Some customers book 6 months in advance and others with minimal notice. A general rule of thumb is Fridays and Saturdays are very busy. The same can be said for the 1st and last week of a month. If choosing dates in these time frames, try to schedule at least 2 weeks ahead.

How much time does an in-home estimate usually require?

Usually an in-home visit requires between a ½ hour to an hour of your time.

  • 5 star ratingMy experience with Rainbow Movers was stellar....the crew they sent was amazing! Edgar, Ceasar, Artem and Oleksandr worked for 12 hours straight with a quick dinner break. They climbed up to the 4th floor roof top bringing furniture, PLANTS and heavy boxes down to the truck, then climbed to the... read more

    Elly K. Avatar Elly K.
    1 year ago

    5 star ratingI had a really great experience with the four guys who helped move me into my new home  today ! These guys were on time, and fast with all the stuff I had to move from years of accumulation. I give these guys thumbs up  if you looking for friendly... read more

    Kity L. Avatar Kity L.
    1 year ago

    5 star ratingI had never experience such a good experience they are so professional and took care of all my stuff like it was theirs !!! Amazing highly recommended my team the best !! Team Nandog !!

    Lesha was the best Manager of my team ! Thank you brother ! Also can not... read more

    Hernando V. Avatar Hernando V.
    1 year ago
  • 5 star ratingLesha and his team did a wonderful job.  Arrived on time, very professional, very efficient!  Highly recommend!!!!

    Charles Q. Avatar Charles Q.
    1 year ago

    5 star ratingI just had these guys move a piano for me. Friendly, fast, careful, and reasonably priced. The next time I need movers, I'll be calling them first. What else is there to say?

    Michael B. Avatar Michael B.
    1 year ago

    5 star ratingRainbow movers moved us nearly 500 miles. Arrived on time, very nice, efficient and hard working. Delivery was the next day. I was amazed how efficient the 2 men were. Rugs and furniture were installed/assembled and placed were we wanted. Boxes in the rooms requested. Most impressive movers we have... read more

    Diane M. Avatar Diane M.
    1 year ago
  • 5 star ratingBest place to get movers. Lesha & Damiz are the best. No scratches, no issues. Easiest move I have ever had.

    Corina P. Avatar Corina P.
    1 year ago

    5 star ratingWhat can I say but fast, courteous and reasonable. I don't know what happened with the others but as we all know stuff happens! I thought that Edward makes every effort to keep in touch we you and on top of things.  Keep up the good work! Will definite be... read more

    LeAnne B. Avatar LeAnne B.
    1 year ago

    5 star ratingGreat moving experience, professional, no issues. Will use them again and will recommend to friends!

    Chris C. Avatar Chris C.
    1 year ago
  • 5 star ratingThese guys worked very hard. Got everything done in a prompt manner and did not break anything (always important)

    Moved my big fat dresser up the stairs and was impressed.

    Thanks to Mega and his crew for an easy move

    Nick P. Avatar Nick P.
    1 year ago

    5 star ratingThese guys showed up on time, took care of our stuff and did not a great job. All friendly and patient with where we wanted our stuff. Easiest move ever and would use again!

    Matt L. Avatar Matt L.
    1 year ago

    5 star ratingMovers were kind and efficient, made the moving process so much easier. It was nice to not have to worry about transporting all the belongings in our own cars and making multiple trips. Great service, would definitely use again

    Matthew E. Avatar Matthew E.
    1 year ago
  • 5 star ratingFrom the quote to moving day, this company made my life so much easier! Moving in general is a drag but the AKAB moving crew was fast and wrapped everything to make sure nothing was damaged. We were especially worried with a mirror and when it arrived at our new... read more

    Maya M. Avatar Maya M.
    1 year ago

    5 star ratingWe recently used rainbow movers to help with our move.  We thought we could do most of it ourselves but we are really happy that we hired rainbow movers instead.  They had everything you need to move and they packed everything very carefully. The price was great compared to other... read more

    Kailey S. Avatar Kailey S.
    1 year ago

    The best!

    james davis Avatar james davis
    1 year ago
  • 5 star ratingIncredible help!!!  Very professional, very hard working, reasonably priced and I would HIGHLY recommend Rainbow Movers to everyone.

    The guys were on time at 9:00 AM and worked HARD until the job was finished at 9:30 PM.  That is a LONG day!

    Janice A. Avatar Janice A.
    1 year ago

    5 star ratingGreat group that made my travel worries go away . If i was moving again, I would absolutely hire them again!

    Anthony U. Avatar Anthony U.
    1 year ago

    5 star ratingVery fast and helpful service. Will be using these guys again. They were on time and very efficient in moving things back and forth to my office.

    Andrew K. Avatar Andrew K.
    1 year ago
  • 5 star ratingReally quick and on top of it. I didn't have anything to do while they were helping me because they were efficient and ready to work hard. I loved it!

    Marianna L. Avatar Marianna L.
    1 year ago